Step One - call us

Call us anytime for an informal chat, so that we can see if mediation is the right way to handle your dispute.  Once we have found out a little more, we will send you some information and a costs agreement, which will clearly set out the fees based on your individual dispute. 

Step Two

If you accept our quote, we will send an invitation to the other party. 

Step Three

We will then arrange the pre-mediation meeting.  This is where we discuss who is best to attend the mediation and find out more details about the issues you are facing.  The meeting can be over the phone, by video conferencing (zoom or MS Teams) or sometimes in person. If we all agree, you will be sent the agreement to mediate, which will need to be signed by both parties.

Step Four

Once the signed agreement to mediate is receivef, we organise the mediation at a time and place that is convenient to everyone.  Mediations are generally conducted face to face or online.  During Covid-19 we have all become more accustomed to using technology and this has become a really popular option when people are unable to travel for various reasons.