Our conciliation approach.

We offer voluntary conciliation, where an informal, flexible approach to disputes is wanted.  Our conciliators guide effective discussion to identify the issues, develop options, consider alternatives and endeavour to reach an agreement, similar to a mediation.  

The difference between conciliation and mediation is that using our extensive subject matter knowledge, we are able to offer advice, proposals and suggestions - but the conciliator has no determinative role and does not impose a decision.  The conciliators role is to help both parties talk to each other to try to reach an agreement.  The conciliator can provide information on how other, similar disputes have been resolved and provide information about how the law might apply. 

Conciliation is not like a court hearing - the conciliator is not there to decide what is right and wrong or pass any judgement.  

Similar to mediation, anything that is discussed in a conciliation cannot be used in any future legal proceedings.  This is to encourage open and honest discussion, without fear of it being used against either party should the matter not be resolved at conciliation.  The only exception to this is where the law requires certain information to be disclosed. 

Conciliation can take place in a face to face meeting, or by video or phone conference.  In some cases, complaints can be resolved through an exchange of letters and conversations with the conciliator.  

Contact us now to discuss your individual situation.