Find the mediator that best suits your needs.
Our team
Senior Living Mediation provides customised mediation services for both residents and operators of Retirement Villages and Manufactured Home Parks. All our mediators are nationally accredited with the Resolution Institute of Australia and are experienced community living professionals.
Aileen Stewart
With over 20 years’ industry experience, Aileen is a passionate advocate for retirement living and strongly believes in the benefits that well-run retirement communities can provide to older Australians.
Aileen began her career in retirement living over 20 years ago and has worked for both private and listed organisations having held senior management positions. Aileen has extensive operational experience gained through managing large portfolios across Australia and is adept at facilitating discussions between parties.
Aileen is a qualified Mediator and accredited with the Resolution Institute of Australia.
Aileen is currently studying for her MBA through the Australian Institute of Management.
Danielle Lim
Danielle is an experienced lawyer providing specialist legal advice and practical solutions to the Australian retirement living sector. Danielle holds a Bachelor of Business and a Bachelor of Laws with first class honours.
She has developed a unique and thorough understanding of the retirement living sector through many years of first-hand experience working with national retirement village operators, manufactured home park owners, industry associations, regulators, residents and their families. Throughout her career, Danielle has worked for regulators, listed retirement village operators and a national law firm specialising in retirement living.
Danielle has a special interest in dispute resolution, with a focus of proactively resolving and preventing disputes for the mutual benefit of residents, operators and the industry.
Danielle enjoys being actively involved in the retirement living industry. She is a regular speaker at industry and resident events, has consulted and advised on legislative changes, and is a current member of the Property Council’s Retirement Living Committee and the UDIA’s Seniors Living Committee.
Gillian Moore
Gillian has gained extensive experience during her career in retirement living, specialising in complaints handling and dispute resolution in the manufactured homes and land lease communities sector and has a diverse background working with people in crisis and serving on the Board of a not for profit organisation.
With a collaborative approach to resolving disputes, Gillian is firmly committed to interests based negotiation to minimise conflict and form forward thinking relationships, helping operators and residents create more harmonious communities.
With a passion for lifelong learning, Gillian is currently studying a Bachelor of Laws.
Our company began when…
Born out of a mutual belief of the benefits senior community living provides, and a genuine desire to help create harmonious communities, SLM was established to facilitate practical dispute resolution solutions for both residents and operators.
Utilising our combined 50 years of experience we offer practical mediation solutions in keeping with values and principles of the Retirement Living Code of Conduct. Conflict and/or disputes can take up huge amounts of time, cause stress and anxiety to all involved leading to fractured relationships and disharmony within the community.
What if there was an easier way?
If you are a party involved in conflict with another it can be hard, almost impossible to remain neutral and unbiased which is where an independent third party can help.
Using the Facilitative Mediation model our role is to encourage discussion between the parties and assist them to identify common interests and explore possible creative options leading to a potential resolution. Our objective is not to determine who is right and who is wrong, rather to help the parties determine possible solutions that each can live with, move forward and resume positive relationships.
In the Media
Listen to our recent interview, Your Retirement Years With Phil Usher here.
